Contact us

This website offers an opportunity to get a remote second opinion on any health issue from a highly respected doctor in a simple and accessible way. By engaging our service you can get access to the most recent advances in modern science and the expertise of world-class professionals from the comfort of your home.

Get in touch

You can get in touch with us using any convenient means of communication, including telephone, email, our website contact form, messengers, or social networks.

It should be noted that due to a great number of requests the processing of your written inquiry may take from 2 to 48 hours. Consultations on our telephone hotline can relate only to general matters, since due to confidentiality protection rules no personal data should be involved.

For general issues, please call our hotline number


from 9:00 till 18.00 (CET).

You can contact your personal manager using the phone number provided via your user account from 08:00 till 19:00 (CET).

Online helpers on our website and Facebook, VKontakte and Instagram accounts are available between 07:00 and 20:00 CET. Your inquiries submitted via these communication channels and by email are accepted around the clock.

To speed up the processing of your request, please use the appropriate department address.

  • Corporate Department
    A framework partnership agreement with us will offer you a number of exclusive preferences.
  • Financial Department
    Please kindly specify your order and/or client number in your message.
  • Technical Support Department
    Our IT-specialists will gladly assist you with technical issues.
  • Public Relations Department
    We will be happy to answer your questions relating to telemedicine.

Healthcare services are provided by licensed physicians in accordance with the laws of the country where they practice.

Visit us

Our service is not delivered face to face. However, sometimes your personal visit to us may be needed. Please kindly make an appointment to visit our office in advance. If necessary, you can also use the addresses listed below to send us physical media containing your exam results. While shipping biological materials you should observe the laws of the dispatch and destination countries. Our company is not liable for shipments lost during transportation.
TelDolMed GmbH
Fliethstr. 112
41061 Moenchengladbach

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Our regional partners

Our constantly developing regional partnership network sets out to provide additional services to our clients whenever necessary. For example, they may include medical tourism or translator services.


Dear visitors,

Thank you very much for your interest in our second medical opinion service.

Please note: no health care services are provided through this website. In case of medical emergency, please contact the nearest urgent care facility.
  • Emergency numbers in some countries:
Australia 000
Argentina 107 or 911
Brasil 192
Great Britain 999 or 112
European Union 112
India 102 or 108 or 112
Canada 911
Kazakstan 103 or 112
China 120
Russian Federation 103 or 112
United Arab Emirates 998
USA 911
Ukraine 103 or 112