Question 1

How do I identify the topic of my consultation?

Accepted Answer

A distinctive feature of our service is the availability of specialized consultations on a large number of diseases. You can find a consultation on a topic of interest to you directly through the search function or by selecting the area of medicine to which the disease relates. We are constantly expanding our list of disease-specific consultations. If there is no suitable consultation for your disease, please select a general consultation on the respective medical specialty and our managers will clarify the scope of the required preliminary investigations on an individual basis.

Question 2

How do I choose a doctor for a consultation?

Accepted Answer

All of the doctors who consult through our portal are experts in their field. However, we do not limit your choice to one or two specialists in each nosology, but instead strive to expand the pool of expert consultants. To choose the best doctor for you, pay attention to his or her background and competencies. If your disease is not rare (e.g., meniscus injury), it is preferable to choose a specialist in private practice or a regional center - these doctors most often treat such diseases. If your disease is rare or severe, specialists from national centers, such as university clinics, are more suitable. But the main criterion for choosing is still personal perception and the level of trust in the chosen doctor.

Question 3

How can I be sure of the qualifications of the doctor and the reliability of the service?

Accepted Answer

MEDCONSonline.com operates within the framework of European and German law and is responsible for verifying that the specialist has the right to provide services. All of our doctors are state-licensed to offer their services and are recognized experts in their field.

Question 4

What is a written consultation?

Accepted Answer

A written consultation is a basic Second Opinion service. The physician first systematizes the epicrizes and results of the examinations given to him or her. Based on this summary, a written expert opinion is prepared about the recommended therapy or the need for additional investigations. You will receive a written opinion, which you can submit to your attending physician for further treatment options, if necessary.

Question 5

What is telephone/video counseling?

Accepted Answer

A telephone/video counseling session is in addition to a written counseling session. It usually takes place after a written consultation. During the remote appointment, the doctor explains his conclusions and recommendations and the patient has the opportunity to get an answer to open-ended questions in real time. In some cases, the telephone/video consultation may take place before the written report is prepared and is a part of the anamnesis collection.

Question 6

What medical data may be needed to obtain a doctor's report?

Accepted Answer

The amount of medical data required depends on the disease and the purpose of the consultation. The individual anamnesis is collected by means of a special questionnaire, which does not require additional documents to be filled out in your personal office. In addition, the reports of the treating physicians and the results of tests are necessary to conduct a qualified consultation. The extent and necessity of these data are specified in the description of each consultation.

Choice of online medical consultation